Free Medical Transportation for NYC
If you have Medicaid, you may qualify for free non-emergency medical transportation (NEMT). Metro Luxury Inc. gets you to every appointment — safely, on time, and at no cost.
Your Ride Is 100% Free
If you have Medicaid, your transportation is fully covered — no co-pays, no hidden fees. Fidelis Care, UnitedHealthcare, and HealthFirst all partner with Medicaid to make sure eligible members ride at no cost.
Verify My CoverageHow to Set Up Your Medicaid Transportation
Just 3 simple steps. Free, fast, and easy — we handle the rest.
Call MAS
Contact Medical Answering Services (MAS) at 1-855-360-3543. They are the official Medicaid transportation coordinator for New York State.
Schedule Your Ride
Provide your appointment details — date, time, address, and doctor's name. Schedule at least 3 business days in advance.
Request Metro Luxury
Specifically request Metro Luxury Inc. as your transportation provider. We'll handle everything from there.
That's it! Need help getting started?
Our bilingual team is available 24/7 to guide you through every step.
Covered by These Medicaid Plans
No out-of-pocket cost — your insurance handles it.
Frequently Asked Questions
Everything you need to know about Medicaid transportation.
What kind of transportation do you offer?
We provide non-emergency medical transportation (NEMT) for Medicaid-eligible members across New York City — safely and on time.
Do you offer wheelchair-accessible vehicles?
No, at this time we do not offer wheelchair-accessible transportation.
How do I schedule a ride?
Call MAS at 855-360-3543 and select Metro Luxury Inc. as your provider.
Can I contact Metro Luxury directly?
Yes — 24/7 at 718-665-4900 or customercare@metroluxurycorp.com.
Where do you provide services?
The Bronx, Manhattan, Queens, Brooklyn, and Staten Island.
Can I pay privately for transportation?
No, we only transport clients approved through Medicaid.
What if I need to cancel my ride?
Call us at 718-665-4900 as soon as possible. Cancellations do not affect your eligibility for future rides.
How early should I be ready?
Be ready at least 15 minutes before your scheduled pickup time.
Are your drivers trained?
Yes — background checks, HIPAA compliance training, patient sensitivity, and defensive driving.
How far in advance should I schedule?
MAS recommends at least 72 hours (3 days) in advance.
Is Metro Luxury bilingual?
Yes — our team speaks English and Spanish and proudly serves diverse NYC communities.
What are your operating hours?
24/7, including weekends and holidays — all rides scheduled through MAS in advance.